Refund policy
Returns
You have 15 days from the date you receive your order to request a return. Please read the conditions below carefully.
To be eligible, the item must be:
- Unused and in its original condition
- In its original packaging
- Accompanied by proof of purchase or a receipt
To start a return, contact us at contact@wunovia.com. No return will be accepted without prior authorization. Once your request is approved, we will provide shipping instructions and a return label.
Damaged or Defective Items
Please inspect your order upon receipt.
If an item is damaged, defective, or incorrect, contact us right away so we can resolve the issue quickly.
Non-Returnable Items
The following items cannot be returned:
- Unsealed personal care or hygiene products
- Custom or personalized items
- Hazardous materials
- Gift cards
Exchanges
We do not offer direct exchanges.
To replace an item, please return the original item first (if eligible), then place a new order for the item you'd like instead.
International Returns / European Union
Customers residing in the European Union benefit from a 14-day statutory right of withdrawal from the date they receive their order, with no obligation to provide a reason, in accordance with EU distance-selling regulations.
This right applies even if the packaging has been opened to examine the product. A deduction may apply, however, if handling of the item goes beyond what is necessary to establish its nature and proper functioning.
Refunds
Once your return is approved, your refund will be issued to your original payment method within 10 to 15 business days.
If you haven't received your refund after 15 business days, please contact us at contact@wunovia.com.
Contact Us
Have a question? Our team is here to help.
Email: contact@wunovia.com Website: wunovia.com